At SonoVive Official Website, accessible from sonovive-us.com, we prioritize the privacy and security of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data when you interact with our SonoVive hearing support supplement website.
If you have any questions about our privacy practices or would like more detailed information about how we handle your personal data, please don't hesitate to contact our support team.
This Privacy Policy applies specifically to information collected through our official SonoVive website and online purchasing platform. It does not cover information collected through offline channels or third-party platforms not directly operated by SonoVive.
By accessing and using the SonoVive official website, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our website immediately.
We collect personal information that you voluntarily provide when you interact with our SonoVive website, such as when you place an order for our hearing support supplement, sign up for our newsletter, or contact our customer service team.
When you contact us directly through email, contact forms, or phone, we may collect your name, email address, phone number, shipping address, and any other information you choose to share with us regarding your interest in SonoVive products.
During the ordering process for SonoVive supplements, we collect necessary information to process your purchase and deliver your products, including billing details, shipping address, and contact information to provide order updates and customer support.
We use the information we collect for legitimate business purposes related to the SonoVive supplement and your customer experience:
The SonoVive website follows standard practices of using log files that record visitor activity. These files help us understand how visitors interact with our site, which pages are most popular, and how we can improve the user experience for potential SonoVive customers.
Information collected through log files may include internet protocol (IP) addresses, browser type, internet service provider, date and time stamps, referring/exit pages, and clickstream data. This information is aggregated and anonymized, not linked to personally identifiable information about individual SonoVive website visitors.
We may work with trusted third-party advertising partners to promote SonoVive supplements to interested audiences. These partners may use technologies such as cookies and web beacons to serve relevant advertisements to users who have shown interest in hearing health solutions.
Third-party advertisers and service providers have their own privacy policies governing how they collect and use information. The SonoVive official website has no direct control over the cookies or tracking technologies used by these external parties.
SonoVive's Privacy Policy applies only to information collected directly through our official website. We encourage you to review the privacy policies of any third-party services you encounter while browsing our site, including payment processors and shipping partners.
You can manage cookie preferences through your web browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive alerts when cookies are being sent. Consult your browser's help documentation for specific instructions on managing privacy settings.
If you are a California resident, you have specific rights regarding your personal information under the CCPA. These rights include:
The right to request disclosure of the categories and specific pieces of personal information that SonoVive has collected about you, including information related to your supplement purchases and website interactions.
The right to request deletion of your personal information from our records, subject to certain exceptions allowed by law.
The right to opt-out of the sale of your personal information to third parties, though SonoVive does not sell customer data for monetary gain.
If you wish to exercise any CCPA rights regarding your SonoVive-related information, please contact us. We will respond to verified requests within 45 days as required by California law.
For users within the European Economic Area, we recognize your data protection rights under the GDPR, including:
The right to access your personal data - You may request copies of the personal information we hold about you related to your SonoVive supplement purchases and website usage.
The right to rectification - You may request corrections to inaccurate or incomplete personal information in our SonoVive customer records.
The right to erasure - You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected.
The right to restrict processing - You may request limitations on how we process your personal information while we verify the accuracy of contested data.
The right to object to processing - You may object to our processing of your personal data for direct marketing purposes related to SonoVive products.
The right to data portability - You may request transfer of your personal data to another organization in a structured, commonly used format.
To exercise any GDPR rights regarding your SonoVive information, please contact our data protection team. We will respond to legitimate requests within one month as required by regulation.
Protecting children's privacy is important to us. The SonoVive website and our hearing support supplements are intended for adult use only. We do not knowingly collect personal information from children under the age of 16.
If you believe your child has provided personal information to the SonoVive website without your consent, please contact us immediately. We will take appropriate steps to investigate and remove such information from our records in accordance with applicable laws.
We encourage parents and guardians to monitor their children's online activities and educate them about safe internet practices, particularly regarding health supplement websites like SonoVive.